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Terms & Conditions

FRAUD

Any person who uses any of the websites owned by the TOKYO BIYORI LTD, or the content contained therein, for illegal activities or fraud will be subject to civil and/or legal prosecution. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.

PRICING AND TRANSACTIONS

  • With the exception of large orders, for which we may offer a special discount, prices are as per those quoted on the website.
  • All product prices are quoted in Hong Kong dollars.
  • In the event that a customer requires a refund, such a refund can only be made to Bank or credit card account that was used to purchase the item. Due to security reasons            

GENERAL TERMS OF USE

  • This site is owned and operated by TOKYO BIYORI LTD https://www.kocoroni.com/ are owned and operated by TOKYO BIYORI LTD
  • By accessing, browsing and using this site, the user agrees to abide by the Terms of Use outlined by TOKYO BIYORI LTD
  • TOKYO BIYORI LTD reserves the right to update these terms and conditions from time to time. All changes will be enforced with immediate effect.

CANCELLATION POLICY

If you wish to cancel an order, you must do so 72 hours prior to the requested delivery time. If your request to cancel an order is received less than 72 hours prior to the proposed delivery, you will be charged 50% for administrative costs. In the event that any items have already been packaged or dispatched, the order cannot be cancelled and you will be required to pay the full value of the original order. To cancel an order, customers should call the Customer Services hotline on (+852) 6304 3993 or email: premium@kocoroni.com providing details of the order number.
As per the Pricing and Transaction Policy, refunds will only be made to the Cash or credit card account from which the original payment was made.

COMPLAINTS POLICY

Fruit are perishable products, and we are therefore unable to refund orders once they have been delivered. To make a complaint about any of our products including fruit, food, beverages and other perishable items or damaged gifts, you can contact the customer service department within 24 hours of receiving the order. Our customer service representatives will work with you to resolve your complaint. If you contact us outside office hours and public holidays, the Customer Service Division will contact you on the next working day.  TOKYO BIYORI LTD reserves the right to request photos of the original product(s). To assist us in quality control we may request to collect the original products. 

SUBSTITUTION POLICY

TOKYO BIYORI LTD will make every effort to provide products that are aligned with the online product images and descriptions. However, certain products may be subject to seasonal and market supply. If products are unavailable, TOKYO BIYORI LTD reserves the right to substitute items using products that are of an equal or greater value in order to meet the delivery requirements of the order.
TOKYO BIYORI LTD reserves the right to substitute products when necessary. The Company will make every effort to ensure that a replacement product of an equal or higher value is used and that the substituted product is of a similar quality to the requested product.

FRESH FOOD QUALITY

TOKYO BIYORI LTD follows a strict selection process to personally select the highest quality fresh fruit, foods and beverages. However, such items are perishable and natural products are easily affected by the indoor environment and outdoor weather conditions, both of which can shorten the life cycle of fresh products. To ensure that fruit and fresh food products can be kept for longer periods of time in the best possible condition, we recommend that customers store them in the refrigerator or in an alternative cool place. Customers are advised to avoid subjecting fresh food products to prolonged exposure to direct sunlight, high temperatures and air-conditioning, as this will have an adverse effect on their quality. Fruit and perishable foods are prone to different conditions, TOKYO BIYORI LTD cannot guarantee their preservation once they have been delivered. Fruit is a natural product. Due to changes in the environment, weather conditions and growing environment, colors and sizes of fruits will vary, as well as the availability of their supply. Please note that the product images used on site are for reference only.  TOKYO BIYORI LTD will try to ensure the use of the highest quality fresh fruit and will make every effort to select items that closely resemble the pictures used on the site. However, this cannot be guaranteed. Fruits and other perishable products cannot be returned or refunded unless there is a specific quality issue with the goods received. If you have any questions, please contact Customer Service Contact on (+852) 6304 3993 or email: premium@kocoroni.com, TOKYO BIYORI LTD reserves the right to deal with queries on a case-by-case basis and to make the final decision.